Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
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602-997-2006 | 915 W Hatcher Rd #3138

CUSTOMER SERVICE

CUSTOMER SERVICE, Phoenix, AZ

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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Art is fantastic. He is fair and does awesome work.

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I have been going to Art for over 10 years, my brother and sister have also used him. We have a Toyota Prius, and and Infinity. Art has done great work for us, he always makes room if we have an urgent need. He has found some things and told us "no charge." Some things he finds, but says it is good for now, will need to be fixed in another 10k miles. He is honest and a pleasure to work with.

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We have taken both our vehicles and our motor home to Art's and the care and attention to detail that he and his crew have shown for our vehicles is exemplary. You never have to question what was done, as Art will show you the photos he took to explain the problem and show the solution. I recently brought my car into Art's for routine maintenance. While there, I mentioned to Art that when I turned my right turn signal on the dome light lit. He called within two hours to say that he could permanently fix the problem; the part would be close to $300.00, or I could turn the left blinker assembly knob, 1/4 turn towards me and everything would work perfectly. He was right and he saved me $300. We absolutely would not take our vehicles anywhere else. Art is efficient, work is done in a very timely manner, he is honest and treats customers as if they were family, giving the very best and at a fair price.

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Excellent auto mechanics. Owner is caring, courteous, and honest. Pricey but honestly and stands behind their work. Highly recommend.

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My other half took our car in for some work, and these guys saved us so much time, money and hassle. Gave us a straight price- no range, no guessing. No other shop would do that- we called 5. When something else popped up, he gave him every option. Tried to charge instead of automatically replace our battery to save us money. Friendly and knowledgeable. We'll never go anywhere else.

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Good fast work done on my car. Affordable prices. Art will show you what's been done to your car, what you need fixed now, and what can wait until later. Very honest guy

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The best mechanics--honest, knowlegable and nice. So reasonable and timely. Trust them implicitly. Art explains everything thoroughly and shows you the "why" something needs fixing. Cared for my cars for years. A recommendation from a friend whose family used them for decades. I have recommended them to lots of friends who have had the same excellent experience.

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Fair, honest, and reliable. Great mechanic, and very friendly. My new go-to for my vehicles.

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The best auto mechanic I have visited. He keeps the customer informed of the needed to be done on the car. He's very fair, reliable, and thorough

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Art gives courteous, honest, thorough, fine quality service at very reasonable prices. Knowing you can trust your car with him is priceless.

  • Wix
  • BG
  • ASE (Automotive Service Excellence)
  • Jasper
  • Valvoline
  • Motorcraft
  • Car Care Aware
  • Call Us For Service: 602-997-2006