Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
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602-997-2006 | 915 W Hatcher Rd #3138

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Phoenix, AZ

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 602-997-2006 or make an appointment online!


What Our Customers Are Saying

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Art is fantastic. He is fair and does awesome work.

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I have been going to Art for over 10 years, my brother and sister have also used him. We have a Toyota Prius, and and Infinity. Art has done great work for us, he always makes room if we have an urgent need. He has found some things and told us "no charge." Some things he finds, but says it is good for now, will need to be fixed in another 10k miles. He is honest and a pleasure to work with.

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We have taken both our vehicles and our motor home to Art's and the care and attention to detail that he and his crew have shown for our vehicles is exemplary. You never have to question what was done, as Art will show you the photos he took to explain the problem and show the solution. I recently brought my car into Art's for routine maintenance. While there, I mentioned to Art that when I turned my right turn signal on the dome light lit. He called within two hours to say that he could permanently fix the problem; the part would be close to $300.00, or I could turn the left blinker assembly knob, 1/4 turn towards me and everything would work perfectly. He was right and he saved me $300. We absolutely would not take our vehicles anywhere else. Art is efficient, work is done in a very timely manner, he is honest and treats customers as if they were family, giving the very best and at a fair price.

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Excellent auto mechanics. Owner is caring, courteous, and honest. Pricey but honestly and stands behind their work. Highly recommend.

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My other half took our car in for some work, and these guys saved us so much time, money and hassle. Gave us a straight price- no range, no guessing. No other shop would do that- we called 5. When something else popped up, he gave him every option. Tried to charge instead of automatically replace our battery to save us money. Friendly and knowledgeable. We'll never go anywhere else.

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Good fast work done on my car. Affordable prices. Art will show you what's been done to your car, what you need fixed now, and what can wait until later. Very honest guy

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The best mechanics--honest, knowlegable and nice. So reasonable and timely. Trust them implicitly. Art explains everything thoroughly and shows you the "why" something needs fixing. Cared for my cars for years. A recommendation from a friend whose family used them for decades. I have recommended them to lots of friends who have had the same excellent experience.

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Fair, honest, and reliable. Great mechanic, and very friendly. My new go-to for my vehicles.

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The best auto mechanic I have visited. He keeps the customer informed of the needed to be done on the car. He's very fair, reliable, and thorough

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Art gives courteous, honest, thorough, fine quality service at very reasonable prices. Knowing you can trust your car with him is priceless.

  • Wix
  • BG
  • ASE (Automotive Service Excellence)
  • Jasper
  • Valvoline
  • Motorcraft
  • Car Care Aware
  • Call Us For Service: 602-997-2006