Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

602-997-2006 | 915 W Hatcher Rd #3138

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Phoenix, AZ

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 602-997-2006 or make an appointment online!


What Our Customers Are Saying

reviewicon

Art is fantastic. He is fair and does awesome work.

reviewicon

I have been going to Art for over 10 years, my brother and sister have also used him. We have a Toyota Prius, and and Infinity. Art has done great work for us, he always makes room if we have an urgent need. He has found some things and told us "no charge." Some things he finds, but says it is good for now, will need to be fixed in another 10k miles. He is honest and a pleasure to work with.

reviewicon

We have taken both our vehicles and our motor home to Art's and the care and attention to detail that he and his crew have shown for our vehicles is exemplary. You never have to question what was done, as Art will show you the photos he took to explain the problem and show the solution. I recently brought my car into Art's for routine maintenance. While there, I mentioned to Art that when I turned my right turn signal on the dome light lit. He called within two hours to say that he could permanently fix the problem; the part would be close to $300.00, or I could turn the left blinker assembly knob, 1/4 turn towards me and everything would work perfectly. He was right and he saved me $300. We absolutely would not take our vehicles anywhere else. Art is efficient, work is done in a very timely manner, he is honest and treats customers as if they were family, giving the very best and at a fair price.

reviewicon

Excellent auto mechanics. Owner is caring, courteous, and honest. Pricey but honestly and stands behind their work. Highly recommend.

reviewicon

My other half took our car in for some work, and these guys saved us so much time, money and hassle. Gave us a straight price- no range, no guessing. No other shop would do that- we called 5. When something else popped up, he gave him every option. Tried to charge instead of automatically replace our battery to save us money. Friendly and knowledgeable. We'll never go anywhere else.

reviewicon

Good fast work done on my car. Affordable prices. Art will show you what's been done to your car, what you need fixed now, and what can wait until later. Very honest guy

reviewicon

The best mechanics--honest, knowlegable and nice. So reasonable and timely. Trust them implicitly. Art explains everything thoroughly and shows you the "why" something needs fixing. Cared for my cars for years. A recommendation from a friend whose family used them for decades. I have recommended them to lots of friends who have had the same excellent experience.

reviewicon

Fair, honest, and reliable. Great mechanic, and very friendly. My new go-to for my vehicles.

reviewicon

The best auto mechanic I have visited. He keeps the customer informed of the needed to be done on the car. He's very fair, reliable, and thorough

reviewicon

Art gives courteous, honest, thorough, fine quality service at very reasonable prices. Knowing you can trust your car with him is priceless.

  • Wix
  • BG
  • ASE (Automotive Service Excellence)
  • Jasper
  • Valvoline
  • Motorcraft
  • Car Care Aware
  • Call Us For Service: 602-997-2006